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IAC is committed to setting industry standards for quality, value, safety and service. Our dedication to offering resources across the globe, building a culture of continuous improvement, and investing in the right people, processes, and equipment is how we meet customer needs and exceed expectations.

We are dedicated to delivering the highest level of quality and customer satisfaction through the never-ending pursuit of excellence in all of our products, services, and relationships. As we look to the future, IAC will continuously strive to reach our goal of zero defects.

Zero Defects

Our company-wide Zero Defects quality program provides the tool set and common metrics that help all team members focus on the importance of quality – and our journey towards zero customer issues.
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The fundamentals for achieving our commitment to total customer satisfaction are:

A comprehensive understanding of customer expectations, requirements and compliance to statutory, regulatory, and industry requirements
Demonstrating quality leadership in all our processes, striving always for world-class performance
Continuous improvement of the Quality Management System by analyzing process efficiency through the use of Customer and Internal Key Performance Indicators
Dedication to quality excellence by all employees worldwide

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